Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please gamble responsibly and within your means.
Only spend what you can afford to lose, and always set limits before you play.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Royal Reels. We are committed to preventing underage gambling and take age verification seriously. By accessing this website, you confirm that you meet the legal age requirement.
If you are under 18, please do not use this site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses by gambling more to win back money you've lost
- Hiding or lying about your gambling activities to friends and family
- Gambling with money needed for essential expenses (rent, food, bills)
- Feeling anxious, irritable, or depressed when not gambling
- Spending more time and money on gambling than intended
- Borrowing money to gamble or pay gambling debts
- Neglecting work, school, or personal relationships due to gambling
- Failed attempts to control, cut back, or stop gambling
- Experiencing physical symptoms (sleep loss, stress-related illness)
- Using gambling to escape problems or difficult emotions
If you recognise any of these signs in yourself or someone else, it's important to seek help immediately.
Self-Help Tools & Player Protection
Royal Reels provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders during play about how long you've been gaming and how much you've spent
- Time-Out: Take a break from gaming for a set period (24 hours to several weeks)
- Self-Exclusion: Exclude yourself from the Royal Reels platform for an extended period (6 months to indefinitely)
To access these tools, log into your account or contact our customer support team. All settings are private and confidential.
Support Organisations & Helplines
If you or someone you know is struggling with problem gambling, these organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF) – National helpline and support services for New Zealanders
Website: www.pgf.nz - Gamblers Anonymous NZ – Free peer support meetings and resources
Website: www.gamblersanonymous.org.nz
International Support Services
- GamCare (UK) – Free confidential support and advice
Website: www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia) – Counselling and support services
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Resources and support
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA) – Helpline: 1-800-522-4700
Website: www.ncpgambling.org
If You Need Help
Don't suffer in silence. Problem gambling is a serious issue, but help is available and recovery is possible.
If you are experiencing gambling-related difficulties, please reach out to one of the support organisations listed above. They provide:
- Free, confidential counselling and advice
- Support for family members and friends
- Practical tools and resources
- Connection to specialist treatment services
Contact the Problem Gambling Foundation (PGF) today: They offer free support to all New Zealanders struggling with gambling issues. You can reach them through their website or by calling their helpline.
Taking the first step to seek help is a sign of strength, not weakness. You are not alone.